When search fails, people leave. Traditional site search only matches exact words.
Type "something for dry skin" or "how do I apply for a permit" and it often returns nothing useful.
AI search understands intent, finds the right page, product or document, and can answer the question directly with links to the source. We've built search for Silverstripe and Shopify sites for years. This is the next step.
Who it's for
- Content-heavy sites in government, education and membership
- Online stores with large or technical catalogues
- Organisations with large document libraries
- Sites where search is one of the most-used features
The right solution depends on your content and how people use your site. It might include:
Results based on meaning, not just matching words, so typos, synonyms and everyday language all work.
Direct answers drawn only from your content, with links to the pages they came from.
Natural-language product search and filtering for Shopify and other ecommerce catalogues.
A chat assistant that helps visitors find information, compare options or complete a task.
Search across policies, documents and intranets, so staff find answers without asking around.
Reporting on what people search for, what they can't find and where your content has gaps.
What we measure
- Searches that end in an exit
- Searches with zero results
- Conversion after search
- Questions answered without a support enquiry
How we work
We look at how search is performing today, what people are searching for and where they're coming up empty.
We connect your content, tune relevance and answer guardrails against real queries, then design the experience into your site.
If it suits, we keep learning from what people ask, so search and content keep getting better.
FAQs
AI answers are drawn only from your own content and link to their sources. If the answer isn't in your content, it says so and shows the best results instead.
Yes. We integrate with both, and with other platforms through their APIs.
Most AI search tools charge by usage. We estimate running costs upfront from your traffic, so there are no surprises.
Yes. Your content is indexed in your own search account, and internal documents stay behind your existing logins.
Find out what your visitors can't find
Tell us about your site and how people use search today, and we'll talk through what could make the biggest difference.